Privacy policy
Brand: Craftenova
Last updated: September 28, 2026
At Craftenova, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order or communicate with us.
Our website is powered by Shopify, which helps us provide a secure and convenient shopping experience. By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
● Personal Information: Your name, email address, phone number, billing address and shipping address.
● Payment Information: Payment method, transaction details and billing information. Payments are processed through third-party payment providers.
● Order Information: Your purchase history, selected products, order details, returns and cancellations.
● Tailoring Information: Measurements, fabric choices, colours and customization details required to make your custom-made suits.
● Technical Information: IP address, browser type, device information, cookies and website usage data.
● Communication Information: Messages, feedback and other information you provide when contacting our customer support team.
2. How We Use Your Information
We use your personal information for the following purposes:
● To process payments and fulfill your orders.
● To prepare and deliver your custom-made suits according to your measurements and preferences.
● To communicate order confirmations, shipping updates and delivery information.
● To provide customer support and resolve complaints.
● To improve our website, products and shopping experience.
● To send promotional emails and offers where permitted by law.
● To prevent fraud, protect our website and maintain security.
● To comply with applicable legal and regulatory requirements.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your shopping experience. These technologies help us:
● Remember your preferences and shopping cart.
● Improve website functionality and performance.
● Understand how visitors use our website.
● Support analytics and advertising where applicable.
You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
4. Sharing Your Personal Information
Craftenova does not sell your personal information. However, we may share relevant information with trusted third-party service providers when necessary to operate our business, including:
● Shopify: For website hosting and e-commerce services.
● Payment Providers: To securely process transactions.
● Shipping Companies: To deliver your orders.
● Analytics and Marketing Providers: To understand website performance and support advertising.
● Customer Support Providers: To help us manage customer inquiries.
We may also disclose information when required by law or when necessary to protect our rights, customers or business.
5. Shopify Services
Our online store is hosted on Shopify, which processes certain personal information to provide and improve its services. Information submitted through our website may be processed by Shopify and its service providers, including those located outside your country.
For more information, please review the Shopify Privacy Policy.
You may also visit the Shopify Privacy Portal to learn about applicable privacy rights.
6. International Data Transfers
As Craftenova serves customers internationally, your personal information may be transferred to, stored or processed in countries other than your country of residence.
Where required, we use appropriate safeguards for international transfers in accordance with applicable data protection laws.
7. Data Security and Retention
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.
However, no online system or electronic transmission can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to fulfill orders, provide services, meet legal obligations, resolve disputes and protect our business interests.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
● Request access to your personal information.
● Request corrections to inaccurate information.
● Request deletion of your personal information.
● Request a copy of your personal information.
● Withdraw consent or opt out of certain marketing communications.
● Object to certain types of data processing or targeted advertising, where applicable.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
9. Marketing Communications
We may send promotional emails about new collections, special offers and other updates where permitted by law.
You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our emails.
Please note that we may still send essential communications relating to your orders, payments, shipping and customer service.
10. Third-Party Websites
Our website may contain links to third-party websites or services. Craftenova is not responsible for the privacy practices or security of these external websites.
We encourage you to review their privacy policies before sharing any personal information with them.
11. Children's Privacy
Our website is not intended for children who are below the age permitted to provide personal information under applicable law. We do not knowingly collect personal information from children without the required consent.
If you believe a child has provided us with personal information inappropriately, please contact us so we can review and address the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or legal requirements.
Any updates will be published on this page with a revised last updated date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.
Brand: Craftenova
Email: [craftenova6@gmail.com]
Website: [https://craftenova.com/]
We value your trust in Craftenova and are committed to handling your personal information responsibly.