Terms of service
Brand: Craftenova
Effective Date: September 28, 2026
This website is operated by Craftenova. By accessing our website or purchasing our products, you agree to these Terms of Service and our related policies, including our Privacy Policy and Return & Refund Policy.
1. Online Store Terms
By using our website, you confirm that you are legally permitted to enter into a binding agreement. You agree not to use our website for unlawful activities, fraud or unauthorized access.
2. Orders and Acceptance
All orders are subject to acceptance. Craftenova reserves the right to refuse or cancel orders in cases of suspected fraud, payment issues, incorrect pricing or product information errors, as permitted by law. Any applicable refund will be processed according to our Refund Policy.
3. Custom-Made Products
Craftenova specializes in custom-made suits, individually tailored according to customer measurements and preferences. We do not maintain ready-made stock.
Customers are responsible for providing accurate measurements, design details and shipping information. Minor variations in fabric colour, texture and tailoring may occur. Changes or cancellations may not be possible once production has started.
4. Pricing and Payments
Product prices may change without prior notice. Payments must be completed using the payment methods available at checkout.
International customers are responsible for applicable customs duties, import taxes and other charges unless otherwise stated.
5. Shipping and Delivery
Delivery times are estimates and may vary due to production requirements, courier delays, customs clearance or circumstances beyond our control. Customers must provide accurate shipping details and pay applicable import charges.
Please refer to our Shipping Policy for more information.
6. Returns, Refunds and Cancellations
Returns, refunds, replacements and cancellations are governed by our Return & Refund Policy. As our suits are custom-made, certain returns and cancellations may be restricted, subject to applicable consumer protection laws.
7. Intellectual Property
All Craftenova logos, product images, videos, text, graphics and website content belong to Craftenova or their respective owners. Unauthorized copying, reproduction or commercial use is prohibited without permission.
8. Website Use and Third-Party Services
You agree not to misuse our website, distribute malicious software or violate applicable laws. Our website may contain third-party links and services, which are governed by their respective terms and privacy policies.
9. Product Information
We make reasonable efforts to ensure that product descriptions, images and prices are accurate. However, minor errors or variations may occur. We reserve the right to correct errors and update information, subject to applicable law.
10. Liability
Craftenova strives to provide quality products and reliable services but cannot guarantee uninterrupted website availability. Our liability is subject to applicable law, and nothing in these Terms limits consumer rights that cannot legally be excluded.
11. Governing Law
These Terms are governed by the laws of India. Disputes will be handled by competent courts in Ludhiana, Punjab, subject to applicable laws and consumer rights.
12. Changes to These Terms
We may update these Terms from time to time. Changes will be published on this page with an updated effective date.
13. Contact Us
For any questions regarding these Terms of Service, please contact us.
Brand: Craftenova
Email: [craftenova6@gmail.com]
Website: [https://craftenova.com/]
Thank you for choosing Craftenova. We appreciate your trust in our custom tailoring services.