Refund policy
At Craftenova, we specialize in custom-made suits, individually tailored to each customer's measurements and preferences. As every suit is made to order, we do not maintain ready stock. Our return and refund policy is designed to ensure a fair and transparent shopping experience.
1. Return Policy (30 Days)
We allow customers to report issues with their orders within 30 days of delivery.
Since our garments are custom-made, we generally do not accept returns for:
● Change of mind or personal preference.
● Incorrect measurements provided by the customer.
● Changes requested after production has started.
● Minor fabric colour or texture variations due to lighting or screen settings.
However, if you receive a defective, damaged, incorrect or significantly different item from your confirmed order, please contact us within 30 days of delivery.
2. Custom-Made Suits & Fitting Issues
Every Craftenova suit is individually tailored according to the measurements and customization details provided by the customer.
We recommend carefully checking all measurements and design preferences before placing your order.
If your suit has a fitting issue, please contact us within 30 days of delivery. Depending on the situation, we may offer alteration guidance, a replacement or another appropriate solution. Please contact us before arranging any local alterations.
3. Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us within 30 days of delivery with:
● Your order number.
● Clear photographs or videos showing the issue.
● A brief description of the problem.
After reviewing your request, we may offer a repair, replacement or refund, depending on the nature of the issue. If the problem is due to our manufacturing error, we will work to resolve it appropriately.
4. Order Cancellation
As all our suits are made to order, cancellation requests must be submitted within 24 hours of purchase.
Once tailoring or customization has started, orders generally cannot be cancelled. Approved cancellations will be refunded to the original payment method.
5. Refunds
Refunds are available for eligible cases, such as verified manufacturing defects, incorrect items or other issues covered by applicable consumer protection laws.
Approved refunds will be initiated within 7–10 business days to the original payment method. Additional processing time may be required by your bank or payment provider.
Original shipping charges, customs duties and import taxes are generally non-refundable unless required by applicable law or the charges resulted from our error.
6. Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to an error on our part.
Please contact us and obtain return authorization and the correct return address before shipping any item back. We recommend using a tracked shipping service.
7. How to Contact Us
To request a return, refund or replacement, please contact our customer support team with your order number and details of the issue. Our team will review your request and provide the appropriate instructions.
Craftenova
Email: [craftenova6@gmail.com]
Website: [https://craftenova.com/]
We appreciate your trust in Craftenova and are committed to providing quality craftsmanship and helpful customer service.
This policy does not limit any consumer rights that cannot legally be excluded under applicable law.